FAQ | Chanceway


  • • Can I have a sample order?

    Yes, you can place a sample order for testing. Free sample can be offerred. Just contact us.

  • • What is the lead time?

    Sample lead time needs around 7 days to be completed. Mass production lead time usually requires 30-45 days, depending on your MOQ.

  • •  How do I proceed an order?

    500 pcs for standard packing and 1000 pcs for OEM order.

  • •  Any MOQ for mass production?

    Click the SEND INQUIRY button with your requirements then our sales Rep. will be back to you with detailed quotation within 24 hours.

  • •  Can I customize and have my logo printed on the makeup case?

    Yes, please send us your own design logo artwork and we can do the customize case! Also, our R&D team can design the cases according to your idea or product concept.

  • • Do you offer warranty services?

    Yes, one year of warranty is available.

  • •  What are your payment terms?

    In general, TT 30% deposit in advance and 70% balance against the copy BL. We can discuss it further on OA and LC terms.

  • •  What if there is something wrong with the product when I get it?

    Our products are manufactured under strict quality control and the defective ratio is less than 0.2%. Within the warranty period, we will repair them or send you new replacement for any faulty items.

  • Can't find your answers? Just contact us .

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  • Contact Info

  • Yuehui road ,Beiyong District, Daojiao, Dongguan, China
  • +86177 17702666821
  • info@dgchongwei.com